Property owners are well aware of the huge gaps in service quality among different residential communities.
Some communities feature strict access control, well‑maintained greenery, and prompt response to repair requests. Others have ineffective entry security, broken equipment left unrepaired, and complaints that go unanswered. Where does this disparity stem from?
What Does Community Property Service Certification Evaluate?
In accordance with GB/T 20647.9‑2006, the certification assesses property services across three major dimensions:
✅ Service Requirements — Quantified criteria covering gate security, front‑desk reception, repair handling, cleaning & landscaping, community events and more.
✅ Management Requirements — Compliance of service procedures, information transparency, equipment maintenance, and environmental tidiness & safety.
✅ Service Performance Evaluation — A comprehensive “health check” of property service quality based on indicators including resident perception, functional experience, safety and comfort.
Certification is granted at three levels: Three‑Star, Four‑Star and Five‑Star. Higher scores represent superior service performance.
Why Should Property Enterprises Obtain This Certification?
Practical benefits are as follows:
First, tangible trust from residents. ? Self‑proclaimed service quality carries limited weight. A third‑party certification certificate serves as objective proof of actual service standards.
Second, extra points for bidding & tendering. ? Many property project tenders list star‑rating certification as an evaluation criterion. Certified enterprises hold a substantial competitive advantage over non‑certified counterparts.
Third, driven service improvement. ? Certification does not end with certificate issuance. Annual surveillance audits are mandatory. To retain their star level, enterprises must continuously upgrade services, ultimately benefiting property owners.
Certification Process
Community Property Service Certification adopts an integrated model: service management review + service characteristic assessment + customer survey. The steps are outlined below:
1️⃣ Application Submission: Submit enterprise qualification documents and service‑related records.
2️⃣ Application Review: The certification body reviews submitted materials to confirm acceptance.
3️⃣ Contract Sign‑off: Both parties confirm certification scope, fees and other terms.
4️⃣ Audit Planning: Confirm audit dates, form the audit team and draw up the audit plan.
5️⃣ On‑site Audit Execution: Conduct on‑site service management review and service characteristic assessment; mystery‑shopper surveys may be performed when necessary.
6️⃣ Non‑conformity Rectification: The enterprise shall correct identified gaps within the specified time frame.
7️⃣ Audit Report & Re‑verification: Compile the formal audit report, followed by re‑verification prior to certification decision‑making.
8️⃣ Certification Decision: A certificate with a 3‑year validity period is issued upon successful evaluation.
9️⃣ Annual Surveillance: At least one surveillance audit per year to maintain certification validity.
Engewei Certification: 25 Years of Dedicated Certification Practice
From traditional management system certification to emerging certification sectors, we have built extensive audit expertise with a highly‑competent auditor team. We have delivered professional certification services to tens of thousands of enterprises. Choosing Engewei Certification means engaging a reliable long‑term partner with deep property‑sector insights and strict regulatory compliance.
